Head of Business Support Services


We are excited to open applications for a new position at Drake Music: Head of Business Support Services.  You will be part of the Senior Leadership Team and make a real difference to the operational management of our organisation. We are particularly welcoming of applications from people with lived experience of disability.

The Head of Business Support will create and manage our Business Support Services ensuring high-quality centralised administrative support is available to all parts of our organisation. A creative and inclusive, customer-focused approach is required. We need our Business Support services to genuinely serve the organisation, including trustees, employees, freelance/self-employed associates, artists, participants, and volunteers. You will relish the opportunity to take responsibility and initiate action if there is a problem to be solved, an opportunity to improve or to develop something new.

The Social Model of Disability must underpin all that you do. Our programmes, services and virtual and physical workspaces must be safe, accessible, and welcoming, and promote collaboration. Initially you will maintain our existing operational administration, to ensure the operational work of Drake Music continues as effectively as possible.

Once familiar with our organisation, you will undertake a full assessment of existing systems and processes and present your findings to the CEO, along with your ideas for change. With your expertise and support we want to create a business support hub for all stakeholders to access, consult with, or get help from, as necessary.

This is an opportunity for someone who

  • Is aligned to Drake Music’s values around social justice, equality, creativity, and inclusion
  • Likes to take responsibility and get stuff done
  • Enjoys working with people, is kind, supportive and collaborative
  • Can bring a practical approach to operational management and business support 

Our Commitment to Equality

Drake Music is an Equal Opportunities, Disability Confident and Living Wage Employer. We are a team of Disabled and non-disabled people working together to advocate for and achieve quality, equality, and meaningful inclusion in music-making.

We are committed to employing Disabled, Deaf, Neurodivergent and Visually Impaired people, and people with long-term physical health and/or mental health conditions, and this means we:

  • Actively look to attract, recruit and retain Disabled people
  • Aim to provide a fully inclusive and accessible recruitment process
  • Are flexible with assessments so everyone has the best possible opportunity to demonstrate that they can do the job
  • Put access at the heart of everything we do

In addition, we are especially welcoming of other under-represented groups, including Black, Asian, and Ethnically Diverse people, and LGBTQ+ people.

We take an intersectional approach and aim to create an environment where people can bring their whole self to their role, in a way which is comfortable and accessible to them.

Support and Access

Your access requirements will be met to support you in applying, interviewing, or carrying out the role.  If the role is offered to you, we will work with you to complete an Access to Work claim for your access provision.

The application pack is available in Word, PDF, Large Print, Easy Read, and Audio format. BSL versions can be provided on request.

If you have any queries regarding access or support, please email our administrator Jenny Nash at info@drakemusic.org.

Job Description

Job Title:                         Head of Business Support Services

Contract:                        Permanent

Salary:                               £40k pro-rata

Working pattern:  28 hours per week (part-time), this can be worked flexibly

Location: DM office & resource hub, at Rich Mix in East London. Some remote working may be considered.

Holiday entitlement: 28 days paid annual leave (pro rata) in addition to public bank holidays

Pension:  5% employee contribution with 3% employer contribution

Extras:   Cycle to Work Scheme & Access to our Employee Assistance Programme

Reporting To:  Chief Executive

Line Management:  Administrator

 Job Purpose

Reporting directly to the Chief Executive, this new and essential role that will design, develop, and manage effective administrative services to support and enable the smooth running of Drake Music.  As a member of the Senior Leadership Team, you will help us to embed and promote an inclusive and supportive culture underpinned by the social model of disability.


  • Leading the design, development and management of efficient and effective business support services and facilities.
  • Working as a member of our Senior Leadership Team to promote and embed an inclusive and supportive culture and to implement our strategic objectives
  • Ensuring our physical and virtual work environments are safe, accessible, and welcoming
  • Ensuring office and project equipment is well maintained and serviced appropriately
  • Managing our London-based resource centre and workspace, including overseeing the maintenance of and access to our Accessible Musical Instrument Collection (AMIC)
  • Working with our IT consultant to develop and maintain secure, effective and accessible ICT systems, across multiple sites and involving substantial remote working
  • Organisational lead for health and safety, ensuring appropriate policies and procedures are in place throughout our organisation, such as risk assessments and relevant training
  • Organisational lead for data protection, ensuring appropriate policies and procedures are in place throughout our organisation and that any data breaches are identified, reported, and responded to appropriately
  • Providing high-level secretarial/governance support to the trustees and CEO as required, including scheduling, co-ordinating, and minuting meetings and drafting communications
  • Maintaining the charity’s risk register and providing update reports as required
  • Maintaining and ensuring appropriate access to policy and procedural information
  • Co-ordinating and maintaining appropriate personnel records for employees and freelancers, including contractual arrangements and background checks
  • Co-ordinating Access to Work claims and supporting our Inclusion and Wellbeing Manager to develop and implement access plans as required
  • Scheduling and co-ordinating the Arts Council England Annual Submission and the Annual Report, working closely with the Senior Leadership Team
  • Managing relationships and contracts with suppliers, and managing insurances, leases, and other contracts
  • Responsibility for own budgets and management of costs as agreed

Person Specification:

Skills, Experience, and Knowledge

This is a list of the skills, experience, and knowledge we need for our Head of Business Support Services.  Please evidence these in your written, audio or video application:

  • A strong commitment to the principles of equality, diversity, and inclusion and the Social Model of Disability
  • Strong IT skills including a high level of competence with standard office systems and applications
  • Experience of developing and managing business support services
  • Experience of developing and implementing policies and procedures
  • Strong project management skills
  • Personable, persuasive, and tenacious
  • Analytical skills and excellent attention to detail
  • Willingness to listen and adapt to different learning and communication styles and needs
  • Comfortable working strategically and operationally
  • Ability to manage multiple demands simultaneously
  • Confident and effective communicator (please note, communication can be achieved in different ways, for example via sign language interpreters)
  • Highly effective at running online meetings (e.g. Teams or Zoom)
  • Self-motivated and ability to work with minimal supervision

Application Process

Application Deadline:  Friday 1st July 2022

(Please note: Applications received after this date will not be considered).

The application pack is available in Word, PDF, Large Print, Easy Read, BSL and Audio format.

We accept applications in the following formats:

  • Audio
  • Video
  • BSL video
  • Word document / PDF

If you have any queries regarding access or support, please email our administrator Jenny Nash at info@drakemusic.org.

How to Apply

To apply please send a covering letter or statement, CV and Equal Opportunities monitoring form by email to samanthashevlin@drakemusic.org with the subject: Head of Business Support Services.

Clearly describe how you have the skills, experience, and knowledge we list in the Person Specification and address each one in order.

Guidelines on length:

  • Covering letter and CV: 2 to 4 sides of A4 (max)
  • Audio/Video recording: 10 to  30 minutes (max)

Equality and Diversity Monitoring Form 

Application Pack (Easy Read Format )

Application Pack ( Large Print PDF )

Application Pack ( Large Print Word Doc )

Application ( Audio )